During the experiment
Schedule a troubleshooting request

For an experiment that is under way: a scientist works through the product, the lot, the protocol step and what you observed.
Have ready
- The product and the lot number on the tube
- The protocol step and the concentrations used
- What you observed, with the control results beside it
Pick a time
A time with a scientist
The calendar opens here, on this page, with the times the team can take. Once you confirm one, the invitation arrives by email from Calendly, which keeps the team's calendar.
For research use only. Not for use in diagnostic or therapeutic procedures.