During the experiment
Schedule a troubleshooting request
For an experiment that is under way: a scientist works through the product, the lot, the protocol step and what you observed.
Have ready
- The product and the lot number on the tube
- The protocol step and the concentrations used
- What you observed, with the control results beside it
Pick a time
A time with a scientist
Choose a time in the calendar. Once you confirm one, the invitation arrives by email from Calendly, which keeps the team's calendar.