Contact
Talk to a scientist
Book a time with the team before you order or while an experiment runs, or write to the mailbox the same team answers.
Before you order
Schedule a scientific consultation
A conversation about your target, your cells or model, and the product and yield that fit the experiment.
Have ready
- Gene symbol and species
- Cell type, 3D model or animal model
- The read-out you plan: RT-qPCR, western blot, flow cytometry or a phenotype
During the experiment
Schedule a troubleshooting request
For an experiment that is under way: a scientist works through the product, the lot, the protocol step and what you observed.
Have ready
- The product and the lot number on the tube
- The protocol step and the concentrations used
- What you observed, with the control results beside it
Write to the team
For anything a booking does not cover: a quotation question, an order, a paper you would like us to see.